Refund policy

STRYK Returns & Exchange Policy

 

STRYK wants you to be completely satisfied with your experience so we have made returning or exchanging products easy. You are backed by a 30 day Money Back Guarantee and a 30 day Exchange Guarantee. Simply return the unopened (unused) cans of your STRYK product order within 30 days of your billing date for a full refund of the product price. For hygiene reasons, we are unable to offer any returns or refunds for products that have been used or opened.

Return and Exchange Procedures: 1. Refunds/Exchanges: Contact our customer support center at hello@STRYKbrands.com for an Exchange Merchandise Number (EMA#) and the Return Address. DO NOT RETURN PRODUCTS TO OUR CORPORATE ADDRESS AS THESE WILL NOT BE ACCEPTED.

2. Return the unopened and unused portion of your product, the original invoice or EMA# to ensure proper handling. If you would like to exchange your return for another quality product of equal or lesser value, please indicate what product(s) in your return.

3. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.

4. Returns must be received at our return address within 30 days from billing date. All charges (excluding shipping and handling fees) are fully refundable 30 days from the billing date. Exchange requests must be received by our offices within 30 days from the billing date.

5. All refunds will be processed within 72 hours of receiving the package. After a return has been processed, it may take up to 10 business days for the Bank to process the refund to the credit card.